Terms and Conditions, Privacy and Cookie Policy

Ultra Running Coaching online and in-person coaching services

Last updated: 10.10.2025

Welcome to Ultra Running Coach (“we,” “our,” “us”).

These Terms and Conditions (“Terms”) govern your purchase and use of our online coaching services, including training plans, consultations, and related materials (collectively, the “Services”).

By purchasing or using our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. Please read them carefully before completing your purchase.

1. Services Provided

Ultra Running Coaching provides personalised online endurance coaching, training plans, performance consultations, and related support through digital platforms such as WhatsApp, email, and Training Peaks.

The specific details of your coaching package — including duration, inclusions, and pricing — will be clearly outlined at the time of purchase or within your welcome communication.

2. Eligibility

To use our Services, you must:

Be at least 18 years old (or have written parental/guardian consent if under 18);
Be physically capable of participating in endurance training; and
Understand that participation in running and fitness training carries inherent risks.
You agree to consult your GP or another qualified healthcare provider before beginning any new exercise or training programme.

3. Payment and Billing

All prices are listed in British Pounds (£) and include applicable UK taxes unless otherwise stated.
Your first minimum payment is for 3 consecutive months for your chosen coaching package, after which time you may cancel with one months notice or until the end of the current billing period.
Payment is required in full before coaching begins, unless a written payment plan has been agreed.
We accept payments through our online merchant partners – WooCommerce & Stripe Express. Personal payments can be made via direct communication and making this request.
Failure to make payment on time may result in suspension or cancellation of your coaching services.

4. Refunds and Cancellations

Once a coaching plan has started, all fees are non-refundable.
Refunds requested before a plan begins may be granted at our discretion, less any administrative or transaction fees.
Recurring coaching subscriptions may be cancelled with at least 14 days’ written notice before the next billing date.
No refunds will be issued for partial months, unused sessions, or lack of client engagement.
Cancellation clauses of any special 1 Day courses or Training Camps will be explained within the event listing. 1 Day courses can be cancelled for a Refund (less admin fee of £10 up 14 days prior to the event, Traininging Camps will have their own policies and guidelines - see their information listing seperately when available. Cancellation of Personal Training/Recce Days can be made 14 days prior to the date agreed for a refund (less Admin Fee of £10), within 14 days of the date agreed a 50% of the day rate will be refunded.

5. Client Responsibilities

By purchasing Services from Ultra Running Coaching, you agree to:

Provide accurate and up-to-date personal, health, and training information; Communicate regularly and honestly via WhatsApp, email, or Training Peaks;
Follow the prescribed training plan responsibly and use your best judgment;
Notify your coach immediately of any illness, injury, or change in circumstances; and
Seek medical advice if you experience pain, dizziness, or discomfort while training.
To instruct us via a written email request if you do not want your image to appear in social media or in website content in connection to our services, marketing and promotions.

You acknowledge that progress and results depend on personal effort, consistency, and external factors beyond our control.

6. Ultra Running Coach Responsibilities

Ultra Running Coaching agrees to:

Deliver personalised or structured training guidance as per your chosen package;
Provide timely communication and feedback via WhatsApp, email, or training Peaks;
Maintain professionalism and respect at all times; and
Protect your personal data and maintain confidentiality as outlined in our Privacy and Cookie Policy.
Act upon written requests from athlete clients to respect personal privacy in the use of your image and personal data.

We may adjust or modify training plans where necessary for safety, performance, or scheduling reasons.

7. Health Disclaimer

Ultra Running Coaching and its coaches are not medical professionals.

All coaching advice is for informational and educational purposes only and is not a substitute for specialist medical advice, diagnosis, or treatment.

You are responsible for ensuring you are medically cleared to participate in endurance training and assume full responsibility for your own health and safety.

8. Limitation of Liability

To the maximum extent permitted by UK law:

Ultra Running Coaching shall not be held liable for any injury, illness, loss, or damage arising directly or indirectly from participation in our Services;
You agree that you are voluntarily engaging in training at your own risk; and
You release Ultra Running Coach, its employees, and contractors from any claims, damages, or legal actions resulting from your participation.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or for any other matter which cannot be excluded under UK law.

9. Intellectual Property

All training plans, materials, and communications provided by Ultra Running Coaching remain the intellectual property of Ultra Running Coaching.

You may use them only for your personal use and must not share, copy, distribute, or reproduce them without written consent.

10. Privacy and Use of Personal Data

Ultra Running Coaching is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process only the personal and health-related data necessary to deliver your coaching services.
Your data will be stored securely and used solely for the duration of your contracted coaching period.
Once your contract ends, your personal data will be deleted or anonymised within a reasonable timeframe, unless required to retain it for legal or administrative reasons.
We do not sell or share your personal information with third parties for marketing purposes.
Your personal data will be used to maintain communications and the occasional marketing updates, unless opted out from such mailings.

11. Cookie Policy

Our website may use cookies and similar technologies to enhance user experience and improve website performance.

Essential cookies are used to enable core functionality such as security and account access.
Analytics cookies (e.g., Google Analytics) may be used to understand website traffic and improve our services.
You can manage or disable cookies through your browser settings at any time, though doing so may affect website functionality.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

12. Termination

We reserve the right to suspend or terminate your access to Services if:

You violate these Terms;
You engage in abusive, inappropriate, or unsafe conduct; or
Continued coaching is deemed unsuitable for health, ethical, or professional reasons.

No refunds will be provided for terminated Services.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to Terms

Ultra Running Coaching may update or amend these Terms at any time. The latest version will always be available on our website. Continued use of our Services after updates constitutes acceptance of the revised Terms.

15. Contact Information

For questions, concerns, or legal notices, please contact: Ultra Running Coaching

Email: admin@ultrarunningcoaching.uk

Website: ultrarunningcoaching.uk

Location: United Kingdom